This Privacy Policy explains how Mitra Markets LLC ("Mitra Markets", "we", "our", "us") collects, uses, stores, shares and protects personal information about visitors to our website and clients of our services. It should be read alongside our Terms and Conditions. By using our website, opening an Account, or otherwise interacting with us, you acknowledge the practices described in this Policy.
1. Who we are
Mitra Markets LLC is incorporated and registered in Saint Lucia under the International Business Companies Act (Registration Number: 2025-00913), with its registered office at Ground Floor, the Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia. Mitra Markets is the data controller responsible for personal information collected through our website, applications, trading platforms and client services.
2. Information we collect
We may collect the following categories of personal information:
- Identity and contact information - name, date of birth, nationality, government-issued identification, residential and mailing address, telephone numbers and email address.
- Financial information - source of funds, employment details, income, net worth, trading experience, tax residency and tax identification numbers, bank or payment account details.
- Verification and compliance information - documents and data required to satisfy Know Your Customer (KYC), Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT) obligations, including sanctions and politically exposed person (PEP) screening results.
- Account and trading information - Account credentials, trading history, Orders, Contracts, balances, deposits and withdrawals, statements and Confirmations.
- Communications - emails, support tickets, chat messages, and recorded telephone or electronic communications.
- Technical and usage information - IP address, device identifiers, browser type and version, operating system, language settings, referring URLs, pages viewed, session timestamps and similar log data.
- Cookies and similar technologies - see "Cookies" below.
We collect information directly from you (when you register, fund your Account, trade, or contact us), automatically when you use our website or Platform, and from third parties such as identity verification, sanctions screening, credit reference, payment and fraud-prevention providers.
3. How we use your information
We use personal information to:
- open, administer, and operate your Account and process trades;
- verify your identity and assess eligibility, including KYC, AML/CTF and sanctions checks;
- process deposits, withdrawals, currency conversions, fees and other transactions;
- provide customer support and respond to enquiries, complaints and disputes;
- monitor, secure and improve our website, Platform, products and services;
- detect, investigate and prevent fraud, market abuse and other prohibited activity;
- comply with applicable laws, regulations and lawful requests from authorities; and
- send service announcements, transactional notices and (where permitted) marketing communications about products and services we believe may be of interest to you.
You may opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us. Opting out does not affect service-related or legally required communications.
4. Legal bases for processing
Where applicable data protection law requires us to identify a legal basis, we rely on: performance of our contract with you; compliance with our legal and regulatory obligations; our legitimate interests in operating, protecting and improving our business (balanced against your rights); and your consent where required (for example, for certain cookies or marketing communications).
5. Sharing your information
We may share personal information with:
- Service providers - including identity verification, sanctions and PEP screening, hosting and cloud infrastructure, analytics, customer support, payment, fraud-prevention and communications providers, who process information on our behalf under contractual safeguards;
- Liquidity Providers and technology partners - for the execution, clearing and settlement of Contracts and the operation of the Platform;
- Professional advisers - lawyers, auditors, accountants and consultants under duties of confidentiality;
- Group and related entities - for the operation of our business and client relationship;
- Regulators, courts and law enforcement - including the Financial Services Regulatory Authority of Saint Lucia (FSRA) and other authorities where required by law, regulation or lawful request; and
- Acquirers - in connection with a reorganisation, merger, sale, or other transfer of all or part of our business or assets, subject to appropriate confidentiality obligations.
We do not sell your personal information.
6. International transfers
Personal information may be transferred to, stored, and processed in jurisdictions outside Saint Lucia, including jurisdictions whose data protection laws may differ from those in your home country. Where we transfer personal information internationally, we take reasonable steps to ensure appropriate safeguards are in place, such as contractual protections with recipients.
7. Data retention
We retain personal information for as long as is necessary to provide our services, comply with legal, regulatory and tax obligations, resolve disputes, and enforce our agreements. Where you close your Account, we will retain records for the minimum period required by applicable laws (typically several years following the end of the client relationship). After this period, information will be securely deleted, anonymised or archived as appropriate.
8. Security
We maintain technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, disclosure, alteration and destruction. These include access controls, encryption in transit, logging and monitoring, segregation of environments, and staff confidentiality obligations. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
9. Cookies and similar technologies
Our website uses cookies and similar technologies to operate the site, remember your preferences, measure performance, and (where permitted) support marketing. Cookies may be set by us or by third-party providers (such as analytics and advertising partners). You can control or disable cookies through your browser settings; disabling certain cookies may affect site functionality.
10. Your rights
Subject to applicable law, you may have rights to access the personal information we hold about you, to request correction of inaccurate information, to request deletion or restriction of processing, to object to certain uses (including direct marketing), to data portability, and to withdraw consent where we rely on it. To exercise these rights, contact us using the details below. We may need to verify your identity before acting on your request and may decline requests where an exception applies (for example, where retention is required by law).
11. Children
Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us so we can take appropriate steps.
12. Third-party links
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of those third parties; you should review their privacy notices separately.
13. Changes to this Policy
We may update this Privacy Policy from time to time. Material changes will be notified through our website or by other appropriate means. The "Effective Date" at the top of this Policy indicates when it was last updated. Continued use of our website, Platform or services after changes take effect constitutes acceptance of the updated Policy.
14. Contact us
If you have questions, complaints or requests in relation to this Privacy Policy or our handling of your personal information, contact us at support@mitramarkets.com or write to us at our registered office: Ground Floor, the Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia.